FAQ’s

Appointment times will vary depending on the selected service and condition of the coat of the pet. On average please allow between 60 minutes to 90 minutes per pet. Your groomer will be happy to quote you an approximate time at drop off.
Get a picture! It could be off the internet, off a previous groom, a friend’s pooch you name it! If you are unsure how to explain your dog’s look it’s a great way to give out groomers a visual. We want you to be pleased with our results.
No. Dry bath products are not effective. They do not do anything to get your pet clean or aid the skin to not be greasy. In fact these products add to the grease and dirt in your pet’s coat and will worsen matting.
All shampoos and equipment are high end professional grooming equipment and product. Do not hesitate to ask our groomers about our products and do let us know if either you or your pup, have any allergies or sensitivities.
Absolutely NOT!!! This is extremely painful for the animal to have a groomer rip out the mats with a comb. It is also not effective in the elimination of the matting. The skin will still be greasy and therefore the pet will continue to mat quickly. In cats a degreasing bath and blow dry eliminates minor mats often without combing them out at all. Severe matting however is only solved by the shaving of the areas in addition to a degreasing bath to prevent matting when the hair grows back in.
A pelt fee is only charged in the event that a pet is extremely matted and must be shaved down due to its coat condition. Not only is this hard work on a groomers body and equipment, it is also hard on the pet to have painful matts removed. The skin may be tender or have injury caused by the matts and our groomers must work slowly and with care. Our groomers may need extra time depending on its severity. If need be a pelt fee will be quoted prior to the start of the groom.
Purrdy Paws Pet Grooming Spa does not treat fleas. Fleas are only treated effectively by products that can only be prescribed by a veterinarian. However, if fleas are found on your pet during the groom a flea bath will be given at an additional cost. Costs for extra time may also apply. The flea bath is only a temporary fix and will NOT solve the problem. See your veterinarian for a solution to fleas.
We are happy to answer all of your questions. You can reach us by email at info@purrdypawsspa.com or by phone any time of day. We may be busy when you call. Please allow us up to 24 hours to reply to any email inquiries. We look forward to hearing from you.