Policies | Mobile Dog Spa

Policies

  1. All dogs must be up to date on their rabies vaccination. Upon booking you are giving consent for Purrdy Paws to call your veterinary clinic to verify its validity.
  2. Please ensure to be home at the scheduled appointment time to ensure timely completion of your dog’s groom. If you are not home at the scheduled appointment time an $80.00 invoice will be left to be paid upon receipt. Please remember Purrdy Paws Mobile Spa has other clients to attend to that day.
  3. Payment is due at time of grooming completion.
  4. Purrdy Paws Mobile Spa does not allow owners inside the mobile van during the grooming session. However, owners are encouraged to view the van and equipment prior to the start of the groom.
  5. For our groomer’s safety and the safety of your pet all doors in the vehicle will be locked for the duration of the groom. Our groomers will not open the door until the groom is complete and you pet is secure. Please make sure that we address all of your needs before we begin grooming.
  6. In the rare event that grooming becomes dangerous for either our groomer or your pet the groom will be ceased immediately. Safety is our number one priority!
  7. Purrdy Paws Mobile Spa requires that your pet be secured in a carrier or on a leash when coming to the van for their spa day. A double leash can be provided for dogs who may be nervous approaching the van. If an owner wishes to carry their dog they may do so at their own risk.
  8. An information and consent form must be completed before the grooming session begins. For your convenience these forms can be filled our electronically by request an appointment here. For appointment requests please allow up to 24 hours for a reply.
  9. For appointment cancellations we ask that you provide Purrdy Paws Mobile Spa a minimum 48 hour notice. We ask that cancellations be done by phone only so that your request is accommodated in a timely manner.
  10. Purrdy Paws Mobile Spa employees will not administer any sedatives or calming agents to your pet at any time. Please discuss with your groomer prior to your decision to use any veterinary prescribed sedatives. At times pets may be more fearful under these effects.
  11. Any grooming may uncover pre-existing health or skin conditions for which Purrdy Paws Mobile Spa is not responsible. Any necessary veterinary treatment will be at the expense of the owner.
  12. Purrdy Paws Mobile Spa does not treat fleas! If fleas are found on your dog during the groom you will be advised to take your dog to the vet for a three month treatment before any future grooming may be done. Your dog will be given a flea bath to ensure the safety of other pets coming into the van that day at an additional charge.
  13. We love taking before and after photos of your babies that we post on our webpage and social media sites. If you do not wish your dog’s photos to be taken or used please advise a Purrdy Paws Mobile Spa employee before the commence of the groom.